Refund & Return Policy

Thank you for shopping with Littleheart. We take pride in crafting beautiful, high-quality jewellery, and we want you to love your purchase. If for any reason you are not satisfied, our return and exchange policy is outlined below:

Returns

Return Portal: [Insert your return portal link here]
Our return policy is valid for 7 days from the date of delivery. Within this window, you may initiate a return request using the link provided above. Products must be unused, in their original condition, and accompanied by original packaging, labels, and any freebies received.

Exchanges

In case your item is defective, damaged, or not as expected, we offer an exchange for the same or any other product from our website.
Exchange Portal: littleheartshop01@gmail.com
Our exchange window is also open for 7 days from the date of delivery. Processing time may vary based on your location.

Return Shipping

We arrange reverse pickup from the original delivery address. After 7 days, returns or exchanges will not be accepted. All returns must meet the following criteria:

  • Product must be unused and in original condition

  • Original packaging, tags, and invoice must be included

  • Freebies or gifts must be returned along with the product

Refunds

Refunds are processed within 7 business days after the returned product reaches our warehouse and passes quality inspection.

  • Prepaid orders: Refund will be credited to the original payment method (UPI, credit/debit card, net banking) within 3–5 working days.

  • Cash on Delivery (COD): We’ll request your bank details and process the refund via bank transfer.

  • Non-refundable charges: COD charges and shipping fees (if any) are not refundable.

Mandatory Evidence for Returns/Exchanges

For any damaged, defective, missing, or wrong product, notify us within 48 hours of delivery with a 360° unboxing video (clearly showing the unopened package, product damage/mismatch, and labels).

Please ensure:

  • Video is clear and highlights issues in zoom

  • Labels/tags are visible and intact

  • Tampered packaging or unclear evidence may void your claim

Email the video and complaint to [Insert your email address] or WhatsApp us at [Insert your WhatsApp number]. We’ll investigate and respond within 48–72 hours.

Additional Guidelines

  • Requests made after 48 hours for wrong/damaged products may not be accepted

  • Return/exchange requests must be made at order level, not per product

  • If items claimed to be returned are missing from the pickup, we may deduct up to the full MRP of the missing item from the refund

  • Return requests require the customer to be available during pickup. If reverse pickup fails due to unavailability, the request must be re-initiated

  • In case of non-serviceable pin codes, you may be asked to ship via India Post or another courier. You will be reimbursed up to ₹70 for return shipping

Non-Returnable Items

  • Individual jewellery pieces from combos/gift boxes cannot be returned or exchanged

  • Products bought during promotional offers, contests, clearance sales, or special schemes are not eligible for return or exchange

We’re here to ensure you have a wonderful experience. For help, contact our support at littleheartshop01@gmail.com